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REMINDER to PTCL – Where is Meter Reading Column on Tel Bills.

PTCL – Complaint for telephone average billing without METER READING. Why Meter reading column is omitted from tel bills? What is technical problem with PTCL for not providing meter reading to subscribers? Plz STOP Loot Mar.

SIPRA, Karachi

________________________________________
From: SIPRA [mailto:sipra@go4b.net.pk]
Sent: Saturday, April 17, 2010 9:31 PM
To: ‘Billing cckhi/Customer Care/PTCL’
Cc: ‘Salman Saad Khan/Senior Manager Sales KHI/PTCL’; ‘CCsupport CC Karachi/PTCL’; sipra@go4b.net.pk
Subject: RE: COMPLAINT PTCL – BILLS WITHOUT METER READING ON AVERAGE BASIS

Billing Team, PTCL and all concerned

Your below reply is totally unsatisfactory. I asked about meter reading column in tele bill and not for no. of calls. What is the meter reading (present/Previous) to access the difference of calls.

For the last one year I have been writing to PTCL official but there is unsatisfactory reply.

Whatever u mentioned, it is all in the bills, but my question is where is present and previous meter reading column. Plz provide meter reading (present/Previous) details from January, 2009 to date. In the absence of meter reading column PTCL is charging on arbitrary basis, why???

MASOOD SIPRA
0300-2144694
021-34574530
________________________________________
From: Billing cckhi/Customer Care/PTCL [mailto:Billing.cckhi@ptcl.net.pk]
Sent: Saturday, April 17, 2010 1:26 PM
To: sipra@go4b.net.pk
Cc: Salman Saad Khan/Senior Manager Sales KHI/PTCL; CCsupport CC Karachi/PTCL
Subject: RE: COMPLAINT PTCL – BILLS WITHOUT METER READING ON AVERAGE BASIS

Dear Customer,
It is to bring into your kind notice that PTCL never charge bills on average basis to its customers and further there is no call details for local call charges. (why?) Now the local call charges are Rs.1 per minute and the number of calls are mentioned on the bill. (Where is meter Reading column) Details for NWD calls NWD/Local mobile and ISD calls are always provided to the customers. (this all given on bill, but my question is – Where is meter reading column???) You are silent on this issue, Why???

On behalf of PTCL, we thank you once again for your continued confidence in PTCL, and look forward to continue serving you. What type thank u by putting client in trouble. This is ur thank u. Provide meter reading details from Jan 29 to date.

Yours faithfully,

Billing Team
PTCL Contact Center
________________________________________
From: CCsupport CC Karachi/PTCL
Sent: Saturday, April 17, 2010 12:43 PM
To: Billing cckhi/Customer Care/PTCL
Cc: Salman Saad Khan/Senior Manager Sales KHI/PTCL
Subject: FW: COMPLAINT PTCL – BILLS WITHOUT METER READING ON AVERAGE BASIS
Dear Billing Team,

FNA plz

Regards

Umair Alam | Product Coordinator | NTC & Winback | 021-35850566

________________________________________
From: Salman Saad Khan/Senior Manager Sales KHI/PTCL
Sent: Saturday, April 17, 2010 12:40 PM
To: CCsupport CC Karachi/PTCL; Billing cckhi/Customer Care/PTCL
Subject: FW: COMPLAINT PTCL – BILLS WITHOUT METER READING ON AVERAGE BASIS
Thanks and best regards

Salman Saad Khan
Senior Manager – Corporate Sales
Pakistan Telecommunication Co. Ltd.
Corporate Customer Center, Ground floor EVP Business office
Hatim Alvi Road, Clifton Block 4
Karachi.
PABX: + 92 – 21 – 111202020
Phone: +92 – 21 – 5375444
Time Zone: GMT +5 Hrs

“Today is a most unusual day, because we have never lived it before; we will never live it again; it is the only day we have.” What is all this????? Client do not need jokes.
________________________________________
From: Nadeem Ahmad/SM Corporate Sales/PTCL
Sent: 17 April 2010 10:54
To: Salman Saad Khan/Senior Manager Sales KHI/PTCL
Subject: FW: COMPLAINT PTCL – BILLS WITHOUT METER READING ON AVERAGE BASIS

Its in your domain.

Regards,

Nadeem Ahmad

From: SIPRA [mailto:sipra@go4b.net.pk]
Sent: Friday, April 16, 2010 9:41 PM
To: Nadeem Ahmad/SM Corporate Sales/PTCL
Cc: sipra@go4b.net.pk
Subject: COMPLAINT PTCL – BILLS WITHOUT METER READING ON AVERAGE BASIS

Karachi: 16th April, 2010
The Chairman
PTCL

Sub: COMPLAINT – Average Billing without meter reading
Ref. Tel # 021-34574530

Dear Sir,

I have been writing to PTCL on subject matter for the last one year, but till date no response has been received.

PTCL is issuing telephone bills on average basis without meter reading and the subscriber do not know how much units he has used, but only a number of calls is shown in the bill, which is not justified.

Who is responsible in the PTCL to whom complaint should be made for showing meter reading on telephone bills????? Kindly send me month-wise meter reading statement to know how much actual calls have been made by me.

This is very severe matter and great protest to PTCL chairman and concerned responsible authorities. Who will reply and do the needful.

An early action will be much appreciated.

Yours faithfully

M MASOOD SIPRA
Sipra House,
E-34 Block F Gulshan-e-Jamal
Rashid Minhas Road,
Karachi-75350
sipra@go4b.net.pk
cell: 0300-2144694

Dear sir/madam,
I would like to you mention a problems which have been facing for one month which my home number 064-2471441 and my address is House no 1446 Block no 18 fareed abad colony Dera Ghazi Khan.i got this number last one month but i can’t receive the conection and thy also give me a DSL conection without my permition.this is to much please do somthing for me otherwise remove my nomber from your list. Ptcl line man are available they did’not help properly and do lamb excuses.please take an action on this issue.
Best Regards
Shahzad Manzoor

Dear Sir:

I would be very grateful to you if you could please arrange my domestic phone 0572-312998 Hazro. I have made several complaints but of no avail.

Thanks

Umar farooq

sir,
My dsl is not working for several days.my complaint no. is 98.
i have also complaint for many times but there is no response from you.my phone is 37580092.It is also not working..please do something.

regards

Muhammad Saeed

sir mana new ptcl conection ka lya aply ky tha jis ka n bhi agya hai laken abhi tak n lga woh log pasa mang rha han man 1000 dya hai laken roz bhana karta han j n kal lgaynga plzzzzzzzzz ap un ko khan.tando allahyar sindh .imtiaz ali =03003241752.

assalam o alikum,

janab kal rat barish ki waja say mera fone bund ho gaya hay , jiski waja say mujhay net use karnay main bhi pareshani ho rahi hay, jald az jald is coplain ko hal kar j shukriya ka moqa dain.

Dear Sir/Madam
Respectfull that my DSL is not working in few days ago till for the day.i will complaint for DSL representative but he could not reply me,kindly take an actino on this complaint.

What a Performance of PTCL

I had applied (online) for PTCL connection in July 2009 – this was really a blunder from me.
No response received for 2-3 months.
On my follow up, connection was refused due to technical problems. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.
Later, all of sudden, PTCL started sending me monthly bills (Nov 2009).
On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218
On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
After a week, a call was received from an Islamabad number (PTCL); assuring me that billing would be stopped immediately.
However, the next month, bill (4th) was again received. The complaint was again registered.
Then, as per matter of routine, the 5th monthly bill was received (without any connection). This time the bill was received with a threatening letter/ notice; what a criminal and condemnable act it was.
In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights in the world to defend myself by all means. I also declared that in case of any mishap, the PTCL management would be fully responsible.

Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contact me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder from me.
The line was soon installed but without any service/ calling facility.
I again started complaining
Then, they again advised me to pay the bill first to have calling facility.
Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid

But infuriately the telephone service is still unavailable on my number
It is now a daily exercise for me to register a complain for restoring my number but all in vain
Since November 2009, I am suffering from such a poor, miserable and regrettable behavior of PTCL
PTA has also proved to be a helpless & useless institution having totally failed to take appropriate measures to regulate the PTCL and save customers from such big embarrassments and humiliations.

hi.sir
plz sir.i have a connection since last 20 years.but 3 months ago the phone was dead .and i was complain many times.but there was no response me.
and the bill was also comming.and i paid it.but no response was there.
my number is 021-34933594
021-34941159.and the ptcl line man also comming there .but they do not help me..plz give me the response and take the action..
and i was go to the help line center and i m telling that leave the connection and get me a new connection.but they said to me that u have also a new connection requiring to our information.but i can’t have a new connection or niether old connection..
plz take the action.

my number is 021-34933594
021-34941159.and the ptcl line man also comming there .but they do not help me..plz give me the response and take the action..
and i was go to the help line center and i m telling that leave the connection and get me a new connection.but they said to me that u have also a new connection requiring to our information.but i can’t have a new connection or niether old connection..
plz take the action.

plz kindly check this problems
021-34933594
021-34941159

assalm u alikum sir..
i have also a new number witch i was never used that
but the bill was also comming to my home.
021-34892326
bill was comming r.s.300/=only they send me the connection charges.plz take an action.and plz end of the connection right now.then the bill was comming ,i can’t give money to ur company.

1. plz take the action. assalm u alikum sir..
i have also a new number witch i was never used that
but the bill was also comming to my home.
021-34892326
bill was comming r.s.300/=only they send me the connection charges.plz take an action.and plz end of the connection right now.then the bill was comming ,i can’t give money to ur company.

mara DSL ka problem ha aur koi b thek krni ko tayr ni
0454730810